By booking or purchasing cleaning services from ShineLink Cleaning (“Company,” “we,” “our,” or “us”), you (“Client,”

“you,” or “your”) agree to the following Terms of Service. Please read carefully before scheduling.

 

1. Services Provided

We provide residential and/or commercial cleaning services as described on our website. Standard cleaning includes dusting, vacuuming, mopping, bedroom & bathroom cleaning, and kitchen cleaning. Unless otherwise agreed in writing, our services do not include:

• Lifting heavy furniture/appliances

• Cleaning areas beyond normal reach without proper equipment

• Handling hazardous materials, mold, or biohazards

• Outdoor or exterior cleaning (e.g., gutters, landscaping)

We reserve the right to modify or refuse services if conditions are unsafe or unreasonable.

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2. Scheduling & Cancellations

• Appointments must be booked in advance through our website or customer service.

• Cancellations or reschedules require at least 24 hours’ notice.

• If a cancellation is made less than 24 hours before the scheduled appointment, or if we are unable to access the property (lockout), a $50 cancellation fee will apply.

• We reserve the right to reschedule or cancel appointments due to unforeseen circumstances, such as inclement weather or emergencies.

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3. Payments

• A valid payment method is required to book services.

• At the time of booking, the payment amount will be authorized and placed on hold, but not charged.

• Your payment method will be charged only after the cleaning is completed.

• We accept [insert payment methods: credit/debit cards, ACH, etc.].

• All sales are final unless otherwise specified in writing. Refunds are at our sole discretion.

• Unpaid balances may result in suspension of future services and/or referral to collections.

• If the condition of the property requires substantially more time, effort, or resources than reasonably anticipated, ShineLink Cleaning reserves the right to add additional fees to the final invoice. Any such fees will be communicated to the Client during the service or after the service is completed. By booking, the Client agrees to pay these fees in addition tot the quoted amount. 

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4. Client Responsibilities

To ensure efficient service, you agree to:

• Provide safe, reasonable access to the property.

• Secure or remove pets during service.

• Remove personal items, valuables, and excessive clutter from service areas.

• Inform us of any special conditions (e.g., fragile items, areas requiring special attention).

• The Company is not responsible for loss or damage to cash, jewelry, or other small valuables left unsecured. Clients are encouraged to store such items safely before service.

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Photos & Documentation
We may take before-and-after photos of service areas for quality assurance and liability purposes. Photos will not include personal or identifying client information.

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5. Damages & Liability

• We take reasonable care during cleaning; however, accidents may occur.

• We carry general liability insurance to provide protection in the event of accidental property damage or bodily injury caused during the course of our services.

• We are not liable for: pre-existing damage, normal wear and tear, or items not properly secured.

• Our maximum liability for any claim is limited to the coverage available under our insurance policy or, if not applicable, the value of the service provided on the date of the incident.

• Clients must report any concerns or damages within 24 hours of service completion.

• The Company is not responsible for indirect, incidental, or consequential damages of any kind.

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Health & Safety Disclaimer
We do not guarantee removal of all stains, mold, mildew, or hazardous substances. Certain conditions may require specialized services outside the scope of our work.

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6. Independent Contractors

All services are performed by independent contractors working under agreement with our Company. These contractors are required to meet our service standards. The Company is not the direct employer of these contractors and is not responsible for their personal actions outside of services performed on behalf of the Company.

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7. Termination of Service

We reserve the right to refuse or discontinue service at our discretion, including but not limited to unsafe working conditions, harassment, non-payment, or repeated cancellations.

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8. Indemnification

You agree to indemnify, defend, and hold harmless ShineLink Cleaning, its owners, employees, and contractors from any claims, damages, losses, or expenses (including attorney fees) arising out of your use of our services, except to the extent caused by our gross negligence or willful misconduct.

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9. Governing Law & Disputes

These Terms shall be governed by the laws of the State of California. Any disputes shall first be attempted through good-faith negotiation. If not resolved, disputes will be settled by binding arbitration in Riverside, California.

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10. Acceptance of Terms

By booking a cleaning service and checking the acceptance box at checkout, you acknowledge that you have read, understood, and agree to these Terms of Service. If you book by phone, email, or any other method where our staff completes the booking form on your behalf, your verbal or written confirmation of the appointment constitutes acceptance of these Terms of Service. All bookings, regardless of method, are subject to these Terms.

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